REFUNDS AND RETURNS
Of course we accept returns! If you don't absolutely love your candle (never happened yet by the way) or any of our products, drop us a note and let us know you're returning it - we'll issue a refund as soon as it arrives. Return postage is the sender's responsibility, and as soon as we receive it, we'll issue a full refund and let you know we’ve done so. Gift cards aren’t returnable. But we know that someone is gonna want that card.
We pack super well, so it rarely happens, but if the postman decides to play football with your beloved package before leaving it with you, send us a picture of the damaged item and we’ll refund you right away.
Everything that leaves us is in A1 order and we’re pretty fastidious about that. If, however, for some reason it reaches you in less than that, just like with breakages, contact us with a picture (send to firstname.lastname@example.org) and we’ll refund immediately. We genuinely want you to love your order as much as we love making it but if it isn't right, we'll give you your money back.