REFUNDS AND RETURNS
Of course we accept returns on candles! If you don't absolutely love your saint (never happened yet by the way), drop us a note at firstname.lastname@example.org and let us know you're returning it - we'll issue a refund as soon as it arrives. Return postage is the sender's responsibility, and as soon as we receive it, we'll issue a full refund and let you know we’ve done so.
Items other than candles and santisers aren’t returnable, as we don’t make them ourselves (we’re good, but our skills don’t extend to moulding perspex, bookbinding or making cushions and canvases). Of course if something is wrong with it, we'll absolutely refund. This is thankfully exceedingly rare. We'll refund on receipt of a picture the damaged or imperfect item (same email: email@example.com).
We pack super well, so it rarely happens, but if the postman decides to play football with your beloved package before leaving it with you, just send us a picture of the damaged item and we’ll refund you right away.
Everything that leaves us is in A1 order and we’re pretty fastidious about that. But if for some reason it reaches you in less than that, just like with breakages, contact us with a picture (send to firstname.lastname@example.org) and we’ll refund immediately. We genuinely want you to love your order as much as we love making it but if it isn't right, we'll give you your money back.
WE'RE REAL PEOPLE
Lastly, you'll always get a proper, human, non-cut-and-pasted response from us. Though Mrs Sainted might have to pull herself away from drooling over pictures of Zac Efron and Mr Sainted might have to do the same, we're pretty quick on email, and pretty much always around. And we love to chat. About pretty much anything (though our products are our speciality).