REFUNDS AND RETURNS
Of course we accept returns on candles! If you don't absolutely love your candle (never happened yet by the way), drop us a note and let us know you're returning it - we'll issue a refund as soon as it arrives. Return postage is the sender's responsibility, and as soon as we receive it, we'll issue a full refund and let you know we’ve done so.
Gift cards aren’t returnable (but we know someone is gonna want that card), and items other than candles aren’t either, as we don’t make them ourselves (we’re good, but our skills don’t extend to moulding Perspex, bookbinding or making cushions). Of course if something is wrong with it, we will absolutely refund on receipt of a picture the damaged or imperfect item, but once they’ve been ordered and gone into production we can only refund them if something is wrong (which is thankfully very, very rare)
We pack super well, so it rarely happens, but if the postman decides to play football with your beloved package before leaving it with you, send us a picture of the damaged item and we’ll refund you right away.
Everything that leaves us is in A1 order and we’re pretty fastidious about that. If, however, for some reason it reaches you in less than that, just like with breakages, contact us with a picture (send to firstname.lastname@example.org) and we’ll refund immediately. We genuinely want you to love your order as much as we love making it but if it isn't right, we'll give you your money back.